FAQs

Only authorised retail companies. To become an authorised stockist please apply here. If you are a consumer and want to find a stockist please click here.

Yes, but all applications need to be approved by Mt Meru before goods will be shipped. If there are already approved retailers in any given area not all applications may be granted.

If you are a web customer only and have not applied for a Credit account (download Credit Application here) there are two options.

• You can direct credit payment to our bank account (Westpac Account # 030255 0099954 00)

              OR

• you can pay by Mastercard or Visa through our secure payment system
  
  both of these options are provided when you go through the  order process online

Please check all shipments when they arrive.  If there is any obvious damage to the box/es tell the courier before he leaves.  If the damage is apparent after you have opened the box/es please fill in the “Damaged Goods Report”  (download Damaged Goods Credit Request Form here) that comes with the goods and fax to 09 426 1049.  If you have a digital camera the quickest way to get credit confirmation is to take a photo of the damage and either email to steve@mtmeru.co.nz or pxt to 021936191.

Yes – please request a pick up on the web order and wait for confirmation from Dispatch that the order is ready to be uplifted. The address for pickups is:

24 Forge Road Silverdale Auckland Phone 09 426 1035.

Click map for full details